Customer policy
Refund Policy
Refunds
Due to the nature of helium balloons, they cannot be re-used. We do not offer refunds. If you are unhappy with your product, or you believe it to be faulty in any way, then please contact us immediately on collection at info@balloonsbybeeandover.co.uk.
Damages and issues
Please inspect your order as soon as possible and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We do not exchange. If you are unhappy, please contact us. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Can I return my items?
Sorry — we are unable to accept returns of inflated and personalised balloons. This is due to their nature: they are perishable and were customised specifically for you, so cannot be reused or resold to someone else. Please feel free to ensure your order is perfectly presented to you upon collection. We take no responsibility for any item that has left our shop.
Cancellations
Orders can be cancelled up to 14 days before your event date for a partial refund of any deposit. Within 7 days of the event, the deposit and any materials already purchased are non-refundable. To cancel, email info@balloonsbybeeandover.co.uk or call +44 7342 149848 as soon as possible.
Contact us
Questions about a refund or return? Reach Bee and team at info@balloonsbybeeandover.co.uk or +44 7342 149848.